Scan the QR code or open WhatsApp
On desktop, scan the QR code using your phone. On mobile, tap the Open WhatsApp button to start the conversation directly.
WhatsApp-powered incident reporting
Residential incident reporting made simple.
Report problems in your residence through a guided WhatsApp conversation. Select your residence, describe the incident, attach images or location, and receive a shareable tracking link.
No application installation required
Scan to start
Open Synease on WhatsApp
Visiting from a computer? Scan this code using your phone camera.
Using your phone?
Open WhatsApp directly
24/7
Available anytime
Simple
Guided conversation
Flexible
Text, images and location
Transparent
Track every report
How it works
Report an incident in a few simple steps.
The Synease assistant guides residents throughout the reporting process directly inside WhatsApp.
Start the conversation
The assistant welcomes you and asks a few short questions to begin your incident report.
Select your residence
Tap the name of the residence where the incident occurred.
Describe the incident
Explain the issue and optionally send photos or your location to improve the accuracy of the report.
Submit your report
Synease securely records the incident and sends it to the residence management team.
Track and share
Receive a private tracking link to follow updates and share the incident with other residents.
Features
Everything needed for a complete incident report.
Guided reporting
Residents answer simple questions instead of completing a long or confusing form.
Rich information
Submit descriptions, images and location information in the same WhatsApp conversation.
Shareable tracking
Follow progress using a generated incident link and share it with other affected residents.
FAQ
Frequently asked questions
Everything residents need to know before starting a report.
Do I need to install an application?
No. The complete reporting experience works directly through WhatsApp.
Can I send photos and location?
Yes. Images and location information can help the management team understand and verify the issue.
How do I select my residence?
The assistant displays the available residences. Simply tap or enter the corresponding residence.
Can other residents follow the incident?
Yes. After submission, you receive a private tracking link that can be shared with other residents.
Get started
Open WhatsApp
Ready to report an incident?
Scan the QR code or open the Synease WhatsApp assistant and complete your report in a few steps.